Terms & Conditions

Terms and Conditions of RD Service Online.

RD Service Online – Terms and Conditions

• Kindly fill in all the requisite details for RD Installation Service / AMC Service very carefully, these details are not altered or updated once your registration for Aadhaar RD Service is processed over the server. 
• For each RD Service registration, your device must be sourced from a genuine seller, if the device belongs to a telecom or dealer invoice might be asked for further steps.
• The serial number should be validated on the manufacturer’s server OEM. Mantra MFS 100, SCL Safran OT Morpho MSO E2/E3, Cogent 3M CSD 200, Access StarTek FM220, Secugen Hamster Pro 20, Bioenable Nitgen, Precision.
• You will get notified via SMS/ email, once the activation of the biometric device will be successfully done.
• If the validation fails then we will escalate this issue to the Manufacturer or OEM and it may take time. 
• In case of further issues, you will get direct support from the OEM. 
• AMC validity will only be applicable after verification of the device by our technical team. A prior appointment will be required to check the device remotely, once it is done then AMC will be applicable from the date of confirmation from the technical department.
• The RD Service Registration is non-refundable. However, if your device is not working and you want to buy a new then we can release a special coupon for your online purchase over the Radium Box platform. in special conditions. 
• You can log the support complaint through various support channels, WhatsApp/call/email/raising a ticket.
• The support team can support you remotely over your desktop/laptop/computer.
• Anydesk id is compulsorily required for fulfilling the support request and to do the necessary settings at the user’s end.
• For Android users, instructions can be given over the phone call.
• Maximum 2 attempts are done by the support team to connect over call, if the call is not picked/answered/unreachable from your side then you need to reach us to log the request.
• This service is only for the RD activation of devices, unblocking/hardware-related issues not be covered under this service.
• Once the applied device is rd ready, for any other app/portal-related issues please contact your service provider or dealer.
• A manual procedure is applicable for the complete installation/activation of a biometric device bought outside India (a foreign country purchased aadhaar biometric device) and it is also additionally chargeable, for details please mail us: at [email protected] or call us at +91 84343 84343 
• For an invalid serial number, a refund will be initiated after your confirmation and could take at least three to four working days.
• Dear Sir/Madam, If your device RD Service has been registered successfully and still your devices are not working, as per Circular No. HQ-13023/1/2020-Auth-1-HQ/ 2084, dated 20.06.2022, of UIDAI, Gov. of India the RD services for MSO 1300E and MSO 1300E2, Cogent CSD 200 devices (for Aadhaar- enabled services) may stop working anytime on or after 31st December 2022. I hope you will arrange a replacement device accordingly. Kindly remember that the device will work for all Non-Aadhaar services. We will inform you via a notification in case of any update received from OEM and UIDAI. Please remember there will be no refund issued in the RD Registration case, however, we may offer a discount in case of a new device purchase. For Your Reference – bit.ly/uidai-stop